Refund & Return Policy

At Furniture and Things and Plants and Things USA (PTUSA/FTI), we want you to love your purchase and feel confident in your investment. The policies below explain our warranties, return guidelines, and service options. Please review them carefully and keep your original receipt for future reference.

We warrant non-upholstered indoor furnishings to be free of manufacturer defects in workmanship and materials for five (5) years from purchase. This warranty excludes normal humidity changes, sunlight exposure, neglect, alteration, abuse, misuse, and all wood finishes. Floor samples, closeouts, and discontinued items are excluded.

Frames and seat springs carry a limited lifetime warranty. Cushions and seams have a one (1) year warranty against manufacturer defects. Some settling, shading, or pilling is normal with use. Fabric warranties follow the manufacturer’s coverage and discretion. All warranties are void if the manufacturer is no longer in business.

Frames, seat springs, and reclining mechanisms include a limited lifetime warranty. Power recliner and lift chair motors are covered for one (1) year, unless otherwise noted by the manufacturer. Labor for installing replacement parts is not covered.

For chests, bookcases, tables, TV stands, and similar case goods, we recommend anchoring items to a wall or floor to prevent tipping.

Mattress warranties vary by manufacturer. See individual product information for details. Learn more about our Sleep on 365 on select mattresses.

Slight natural imperfections and some shading or pilling may occur. Seams carry a six (6) month limited warranty.

All outdoor merchandise includes a one (1) year limited warranty from PTUSA/FTI and the manufacturer for defects. Normal weathering may occur, and periodic maintenance may be required to preserve finishes. Some items may need indoor winter storage; see your product documentation for details.

If service is needed, you may return the product to PTUSA/FTI or request pickup at the current delivery rate. Repairs or replacements will be made by PTUSA/FTI or an authorized service provider. Charges not covered by the manufacturer are the customer’s responsibility.

Please present the original receipt for all warranty service. Liability for consequential, property, or commercial damage is excluded. This is a limited warranty.

We accept returns of regular in-stock merchandise within seven (7) days of purchase. Returns must include the original receipt and packaging, and items must be clean, odor-free, and undamaged. PTUSA/FTI reserves the right to inspect and accept returns at our discretion.

• Final Sale: Closeouts, discontinued items, and clearance merchandise are not returnable.
• Special Orders and Basic Orders: All sales are final and non-refundable once placed. Customers confirm frames, fabrics, stains, and measurements at the time of order.
• Fees: Returns are subject to a 30% restocking fee per item. A return delivery fee applies if pickup is required. Additional fees may be deducted for cleaning, sanitation, or preparation for restocking or donation.
• Non-Refundable Charges: All delivery and service charges are non-refundable.

If you transport your own merchandise, you assume responsibility for any damage during loading, transit, or unloading. Upon request, PTUSA/FTI staff may help load and tie down items, but we are not liable for any resulting damage.

If you request that we move items not sold or delivered by PTUSA/FTI while we are on site, we are not liable for any potential damage to those items or surrounding property.

Please schedule a dock appointment with the store where you purchased your merchandise.

• Distribution Center: Daily, 11:00 a.m.–5:00 p.m. (by appointment)
• Stores: Mon–Fri 9:00 a.m.–8:00 p.m., Sat 9:00 a.m.–5:00 p.m., Sun 10:00 a.m.–5:00 p.m.

*Special arrangements may be made with management when needed.

All store pickups must be completed within the week of purchase. Merchandise not picked up during that week will be transferred back to the Distribution Center.

• If a manufacturer discontinues a product, model, or fabric—or changes dye lots—PTUSA/FTI is not responsible once your purchase is complete.
• Casters are intended for shipping only. We recommend removing casters once the item is in your home to prevent accidents.
• Policy changes: PTUSA/FTI reserves the right to modify policies without notice and to refer to manufacturer warranties when appropriate.

• Errors will be corrected where discovered, Prices and availability of products and services are subject to change without notice. Colors may vary from actual product.

Revised: 10/23/2025

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